Refund Policy

Because CherishCards invitations are digital products created and personalised specifically for you, the following refund policy applies.

1. Digital Deliverables

Once your invitation has been created, delivered and made available to you, it is considered fulfilled and generally not eligible for a refund, as digital products cannot be returned.

2. Errors on Our Side

If we deliver the wrong design, your invitation does not work as described, or there is an error on our part, we will fix it or provide a replacement at no additional cost.

3. Cancellation Before Design Starts

If you cancel before your design work has started, you will be refunded in full, except for any fees charged by payment providers. Once design work has begun, a partial refund may be considered based on work already completed.

4. How to Request a Refund

Please contact us as soon as possible after booking your slot for design. If the design has not yet been started, we will refund you in full, except for any fees charged by payment providers. Contact us at cherishcards@thodberry.com with your order details and we will respond within a reasonable time.